Refund Policy

If you purchase a number and it does not receive an SMS code, you are entitled to a full refund of the purchase amount.

The full purchase amount is credited back to your WhichOtp wallet immediately and automatically. No support ticket is required.

This applies to any order in "Waiting" or "Pending" status. Once an SMS code has been delivered, the order is considered complete and no refund applies.

Deposits into your WhichOtp wallet are generally non-refundable to your original payment method. The wallet model is designed for pre-funded use of services.

Exceptions are considered on a case-by-case basis in the following circumstances:

To request a wallet balance refund, contact support@whichotp.com with your account email, deposit reference, and the reason for the request. We will respond within 3 business days.

Where a refund is approved, a processing fee of 5% of the refund amount or $1 USD (whichever is greater) may be deducted to cover payment gateway reversal costs. Crypto deposits refunded via crypto will be subject to current network fees.

Funds credited via promotional codes, welcome bonuses, referral credits, or any other non-paid source are non-refundable and cannot be withdrawn. They may only be used to purchase verifications within the platform.

If you submitted a manual payment that was approved but you believe the amount credited was incorrect, contact us within 7 days of the approval with your payment reference and supporting evidence (e.g. bank receipt). We will investigate and resolve the discrepancy within 5 business days.

Manual payments that are pending admin review and have not yet been approved may be cancelled by contacting support.

Initiating a chargeback or payment dispute with your bank or card provider will result in immediate suspension of your account pending investigation. If the chargeback is found to be fraudulent or in bad faith, we reserve the right to permanently terminate the account and pursue recovery of the funds.

We strongly encourage you to contact us first at support@whichotp.com before initiating any dispute. We resolve genuine payment issues promptly.

For any refund-related query, please email support@whichotp.com. Include your registered email address, the order or transaction ID, and a brief description of the issue.